Customer Relationship Management with SAP CRM

End-to-end solutions for customer data and processes

Profit from your customer relationships. Make efficient yet personalized sales pitches. Identify opportunities and make sales. Increase the revenue generated by the service side of your business.

Since 2001, cbs has provided its customers with consulting services covering the entire CRM spectrum. Thanks to this wealth of experience, cbs consultants can help you manage your company's own CRM portfolio and identify the long-term impact of different CRM elements. Our expertise not only covers the vast range of functional and technical topics but also extends to the technological implementation requirements of these topics.

Should the need exist, we also help you roll out your successfully completed business solutions and processes on a global scale as part of your company-wide and group-wide standardization and internationalization strategy.

Our work is facilitated by the M-cbs approach, which was developed in numerous projects over many years and enables us to quickly arrive at effective results and keep even large projects manageable at all times.

CRM processes, datasets, and solutions that are already established and that have grown over time can be improved by consolidating, migrating, and cleaning up data, even in the case of large customer databases.

Marketing

From segmenting your customers and planning and executing campaigns to lead and opportunity management.

Sales and Distribution

From quotation and order management to integrating your logistics processes. Provide exactly the right information and achieve efficient processes to support your field and office staff.

Service

Establish powerful service processes and safeguard customer satisfaction in the event of complaints to profit from the growth of the service side of your business.

Analytical CRM

Monitor and manage your business with integrated, purposeful reporting. Achieve transparency throughout the entire customer life cycle by analyzing activities, interactions, and potential, and by classifying customers and performing ABC analyses. Successfully measure process performance by carrying out opportunity fulfillment analyses, compiling quotation and sales order statistics, and reporting on sales, distribution, and complaints.