System Performance Management

Approach

Even though the performance of an SAP system cannot primarily be defined in clear-cut terms, it all comes down to this topic. Precisely because performance is not so much “tangible” as “perceptible”, there is a need to develop a clear IT strategy on performance.

The aim of system performance management is to prevent unnecessary resources being taken up to achieve undefined goals. To achieve this, we place emphasis on defining goals clearly and then adopt a methodical approach, using appropriate tools, to ensure these goals are met.

It goes without saying that we make the link with your existing ITIL services, thereby ensuring that system performance management is seamlessly integrated with your ITIL processes.

Your benefits

For us, performance management is a continuous process. We help you define, implement, and optimize the right SAP performance management strategy for you and take steps to:

• Minimize unplanned downtimes
• Optimize hardware utilization
  • To free up unused capacity
  • To safeguard capacities for peak loads
• Increase productivity
• Promote user acceptance
• Reduce investments and TCO

Our offer

Of course, we not only help you implement all aspects of your SAP performance management strategy, but also offer our expertise for other parts of the performance management life cycle.

Performance management enabling (preventive)

If you’d like to know how we would evaluate your system or what a suitable performance strategy might look like for you, we’re happy to offer remote audits and on-site workshops.

Load test enabling (preventive)

You want to safeguard system performance in the course of a rollout or implementation project? Our systematic load tests help to uncover and validate potential bottlenecks. We provide the entire infrastructure and help you define and implement any optimization measures you’d like.

Performance monitoring enabling (preventive)

Without doubt, the basis for successfully monitoring the defined performance data is a suitable technical infrastructure for observing, analyzing, and processing the resulting logs and traces. We inspect the existing infrastructure and install and/or correct the required agents and applications as necessary. Of course, we’ll also instruct you in their use and provide documentation. This we consider essential.

On-demand performance support (reactive)

We can help you identify current performance bottlenecks and find a cost-effective solution. In most cases, we are able to propose alternatives to the “universal remedy” of high investment in new hardware.

Performance audits (proactive)

By regularly conducting performance audits and trend analyses, we uncover performance problems before they arise and recommend optimization measures. This keeps your system operating at high performance levels at all times, and allows you to plan system changes in advance and implement them efficiently.

Automated UI testing (proactive)

Automating user interface activities with standalone test nodes presents new and unimaginable possibilities for safeguarding and documenting your SLAs. For instance, you instantly know the average logon time at your US branch office or the response times of your Chinese sales offices. Take advantage of real-time monitoring and alerting and create detailed analyses based on the performance values saved by each of the nodes.