SAP2GO Complete Operation: Combined Package of Hardware, Operations, and Support

The SAP2GO combined package is interesting for you if:

• You are planning an SAP implementation project and want a service provider to carry out the implementation
• You do not want to purchase hardware for the SAP system or you want a service provider to operate it (outtasking)
• You want your system landscape monitored proactively and audited regularly

The SAP2GO combined package comprises:

• Landscape design
• Sizing of the application platform
• Installation/configuration of and instruction in the SAP application(s)
• Integration of the SAP system landscape in any existing network infrastructure
• Documentation of the system landscape
• Support kick-off
  (agreement/development of SAP backup concept, risk management, support organization)
• Proactive monitoring of the system landscape
  (network, hardware, operating system, database, SAP application(s))
• Weekly system audit including status report
• Regular implementation of critical patches (security/stability)
• Monthly performance audit
• SAP support (9-5 8h response time) according to the effort required (2nd, 3rd level)

What’s more, you can add the following optional packages:

• SAP backup infrastructure
• High availability option
• Enhanced SLAs (4h response time or customer-specific agreement possible)
• Support queries package (50/100/150… queries a year)

Interested/Questions?

We’d be happy to make you a personalized offer. Just complete the following questionnaire and send it to support.offer@cbs-consulting.de.

Questionnaire SAP Basis Support (Word, 250 KB)