SAP OpS: SAP Operation and/or Support

The SAP OpS complete package is interesting for you if:

• You are already using SAP products (outsourcing or in-house)
• You are planning to insource or outsource your SAP applications
• You want to hand over the operation of your SAP solution to a service provider
• You want your system landscape monitored proactively and audited regularly

The SAP OpS complete package comprises:

• Initial audit of the SAP systems to be operated
• Configuration adjustments for support
• Documentation of the system landscape
• Support kick-off
  (Agreement/development of SAP backup concept, risk management, support organization)
• Proactive monitoring of the system landscape
  (network, hardware, operating system, database, SAP application(s))
• Weekly system audit including status report
• Regular implementation of critical patches (security/stability)
• Monthly performance audit
• SAP support (9-5 8h response time) according to the effort required (2nd, 3rd level)

What’s more, you can add the following optional packages:

• Enhanced SLAs (4h response time or customer-specific agreement possible)
• Support queries package (50/100/150… queries a year)

Interested/Questions?

We’d be happy to make you a personalized offer. Just complete the following questionnaire and send it to support.offer@cbs-consulting.de.

Questionnaire SAP Basis Support (Word, 250 KB)