SAP Support Services

With flexible support concepts, you can enjoy a custom solution and know you’re using it to its full potential

We believe that a general support concept does not suit every customer. That’s why we tailor our support services. To demonstrate the possible variants simply, we’d like to present three basic support categories:

SAP2GO Complete Operation
The combined package incorporates the provision of hardware and software, professional SAP operations, and premium SAP support. This allows you to concentrate fully on your core competencies. more

SAP Basis Operation/Support (SAP OpS)
You operate your SAP system landscape yourself but would like to make more time for innovations and projects? We’ll gladly take over SAP basis support for you and relieve you of routine tasks or critical special applications. more

SAP Experts on Demand
You need support on a temporary basis due to load peaks or staff shortages (vacation, sickness, etc.)? You need quick access to special know-how for your SAP projects? We can offer fast and straightforward help thanks to our experienced and multidisciplinary support consultants. more

The scenario you had in mind isn’t mentioned here? No problem; we’re happy to consult with you to come up with the right service. Just complete the following questionnaire and send it to support.offer@cbs-consulting.de

Questionnaire SAP Basis Support (Word, 250 KB)

Comprehensive support for your SAP system landscape

The increasing complexity of modern SAP system landscapes presents a challenge not to be underestimated, both in daily SAP operations and in the event of changes caused by project activities. The interdependencies between individual technologies and applications and the central role they play in providing business processes create an interwoven structure. Knowledge of how this structure is built and fits together as well as how to maintain and enhance it makes the difference between a stable foundation for generating business value added and a fragile house of cards kept intact only with a great deal of effort.

Since 1995 we have been helping international industrial enterprises establish global solutions based on SAP software products, and have built up and expanded our multidisciplinary know-how in over 1,000 implementation, rollout, upgrade, and consolidation projects with more than 300 customers.

Outtasking vs. outsourcing

IT in general (and not just in the SAP world) faces the ambivalent task of reducing costs by consolidating and standardizing software while at the same time safeguarding the degree of flexibility required to adapt company structures and processes rapidly.

Outsourcing companies also have to face this dilemma and therefore tend to lean primarily toward applications with standardized processes. This makes operating costs calculable, but also presents the following risks:

• Lack of flexibility
• High costs for system changes
• Low degree of innovation
• Dependencies
• Lack of transparency
• Potential network integration problems

Selective outtasking can present a wise alternative here. In this approach, the systems remain at the customer location and are monitored, maintained, and supported remotely. Outtasking is therefore also a suitable interim solution when bringing outsourced activities back in-house and vice versa. With greater transparency, integration, and flexibility as well as fewer dependencies and clearly calculable costs, the result is increased customer transparency and satisfaction.

We’d be happy to work with you to create a suitable support/operation concept for efficient and cost-effective SAP application operations.