Independent Solution Provider for Digital Customer Processes
The traditional purchasing process is now a thing of the past. Today’s customers navigate freely through a variety of touchpoints, as well as marketing and sales channels.
SAP customers in the industrial sector also have to master the challenges of this change – by developing new business models and their own CRM strategies. And that entails implementing integrated customer process management.
As an independent CRM solution provider, we provide SAP customers with end-to-end advice across different tools. We design digital customer processes, from presales through to after sales. Leveraging the ideal mix of software tools, with SAP and Salesforce, we create best-practice solutions in line with our clients’ needs.
SAP CX Consulting for Long-Term Customer Relationships
In today’s highly competitive market environment, the primary goal of customer experience management is to turn satisfied customers into repeat customers, and loyal customers into staunch brand ambassadors of a brand or product. SAP CX is the fourth generation of SAP’s CRM software suite. cbs helps you select the five suite portfolios and gives you the tools you need to be able to respond quickly, connect processes, and develop customer relationships built on trust.
- Sales Cloud: A 360° view of existing customers, helping you identify sales potential sooner.
- Service Cloud: Innovative field service applications that help you identify service potential at the right time and enhance processes.
- Marketing Cloud: Extensive customer segmentation. Optimization and automation of marketing campaigns.
- Commerce Cloud: Improve sales opportunities with a web shop that is tightly integrated with your sales process.
- Customer Data Cloud: Learn more about your visitors and build a trusting relationship with them.