SAP S/4HANA for Utilities
Industry Statistics & Insights
The Energy Shift: What’s Changing and Why It Matters
The utilities sector is rapidly evolving, driven by AI adoption, cloud migration, and a growing push toward sustainability and digital transformation. Across the region, utilities are tapping into SAP solutions to elevate customer experience, simplify operations, and stay ahead of the rising complexity of renewable energy integration.
cbs Utilities Solutions and Real-World Use Cases
Transforming utility operations with intelligent automation, predictive insights, and SAP-powered innovation.
Smart Meter Management with SAP Business Data Cloud
Turning fragmented meter data into real-time insights for smarter decisions
Challenges:
Fragmented data coming from multiple meter types, vendors, and systems.
High data volumes (real-time consumption, peak/off-peak loads) that are hard to process efficiently.
Limited forecasting ability to detect demand spikes, leakage, theft, or outages.
Low customer transparency, leading to dissatisfaction and billing disputes.
Our Solutions:
Real-Time Analytics
Processes high-volume meter time-series data to deliver real-time insights for operations and load management.Unified Data Integration Layer
Ingests IoT data from smart meters into one harmonised platform for complete grid and customer visibility.AI/ML Models
Detects anomalies (theft, leakage, outages) and predicts demand patterns for proactive decision-making.Self-Service Dashboards
Delivers transparent, easy-to-understand consumption insights for customers, reducing complaints and boosting engagement.
Energy Management with SAP Business Data Cloud
Driving sustainability and cost efficiency with predictive energy intelligence
Challenges:
Rising pressure to meet sustainability and regulatory goals.
Difficulty consolidating consumption data across plants, buildings, and grids.
Limited predictive insights for renewable integration and peak demand balancing.
Manual, siloed reporting for ESG compliance.
cbs Solutions:
Predictive Analytics
AI models forecast peak demand, optimise renewable energy integration, and improve energy planning.Data Harmonisation
Centralises energy consumption, generation, and market pricing data into one trusted cloud layer.Carbon Footprint Management
Aligns data with sustainability models for emissions tracking, reporting, and compliance readiness.Interactive Reporting
Role-based dashboards empower regulators, management, and operations with real-time insights (e.g., carbon intensity, DER integration, peak alerts).
Assets & Goods Management with SAP Business Data Cloud
Optimising asset performance and inventory visibility through data-driven insights
Challenges:
Complex lifecycle management of utility assets (grids, transformers, turbines, pipelines).
High maintenance costs due to reactive, not predictive, repairs.
Lack of real-time inventory visibility for spare parts and critical goods.
Limited insights into asset health, downtime, and failure patterns.
cbs Solutions:
Predictive Maintenance Models
AI models forecast potential failures before breakdowns, reducing unplanned downtime.IoT & Sensor Data Integration
Captures real-time performance metrics from utility assets to enable proactive decision-making.Inventory Data Unification
Centralised view of spare parts, stock levels, and logistics data for improved planning and fulfilment.Analytics Workbench
Provides KPIs for asset utilisation, downtime trends, risk scoring, and lifecycle cost analysis.
Drone Detection in the Electricity Industry
Safe, Faster, Smarter Inspections
Challenges:
Safety risks from dangerous manual inspections on towers and live lines.
Slow, labour-intensive inspection processes across large service areas.
High inspection costs due to manual data collection and repeated site visits.
Limited accuracy in identifying defects, overheating, vegetation contact, or structural issues.
Low predictive capability to foresee failures like line sag or equipment overheating.
cbs Solutions:
-
Safety Enhancement
Drones replace hazardous manual inspections on towers, lines, poles, and hard-to-reach structures. -
Faster Inspection Cycles
Covers wide areas in minutes instead of days, dramatically reducing operational time. -
Cost Reduction
Automated drone and sensor data collection reduces on-site manpower and repeated truck rolls. -
High-Accuracy Imaging
Provides detailed imagery and sensor readings to support precise maintenance decisions. -
Predictive Insights with AI/ML
AI models forecast vegetation contact, overheating, line sag, and other failure risks before outages occur.
Utility’s Role in Carbon Data & Reporting
Utilities face complex data challenges but can become enablers of transparent, compliant reporting
Challenges:
Fragmented data sources spread across generation plants, grid systems, suppliers, and customers.
Data accuracy & accessibility issues due to inconsistent formats, manual reporting, and limited visibility into Scope 3.
Complex interpretation when aligning operational data with regulatory standards (CSRD, SEC, etc.).
cbs Solutions:
SAP Data Exchange
Securely captures and shares emissions data from multiple stakeholders.SAP Control Tower
Provides end-to-end visibility and governance over carbon reporting processes.SAP Green Ledger
Embeds carbon data into financial accounting for transparent, auditable reporting.Analytics & Dashboards
Delivers real-time insights across Scope 1, 2, and 3 with drill-down capabilities.
What’s Next for Utilities: Powering Growth Through Technology
| Smart Grids & Renewable Energy | ESG & Sustainability | Customer-Centric Innovation | Integration with IoT & AI | |
|---|---|---|---|---|
| Relevance: | Drives sustainable growth through smart grids and renewables as a core utility strategy. | Central to utility operations, shaped by regulation and stakeholder demand. | Focus on customer satisfaction fuels competitive growth. | The technological backbone enabling data-driven utilities. |
| How It Powers Growth: | Optimises energy flow, reduces loss, and aligns with ESG goals. | Automates ESG data and enables data-driven sustainability decisions. | Personalised services and self-service portals increase loyalty and efficiency. | Improves operations, predictive maintenance, and decision-making. |
| SAP S/4HANA Utilities Role: | Delivers real-time data, demand-response, and renewable integration. | Integrates with Sustainability Control Tower for ESG data and proactive management. | Empowers real-time insights, mobile alerts, and seamless customer engagement. | Uses IoT and AI to automate, predict, and optimise energy delivery. |
Why cbs?
Deep Utilities Expertise with Full SAP Portfolio Coverage
cbs is a trusted SAP partner with deep utilities expertise, delivering end-to-end transformation across the entire SAP landscape. We don’t just implement SAP solutions — we help utilities modernise, streamline, and align technology with real business outcomes.
cbs brings our own transformation accelerators:
- cbs Enterprise Architect (EA): Ensures scalable, future-proof architecture aligned with utility-specific needs.
- cbs Enterprise Transformer (ET): Speeds up complex SAP Utilities to S/4HANA transitions.
- Consulting Practice: We're leaner, more responsive, and more cost-effective.
- Not just Data Migration Service: We don't just move data – we modernise your utility business model.
- We specialise in seamless integration of SAP Utilities with core ERP, finance, asset management, and customer experience.
- Our team understands the unique regulatory, billing, and operational complexities of utilities.
Our Clients
We support regional and global utilities with end-to-end SAP solutions, innovation, and operational excellence.
Tenaga Nasional executed a transformational journey from a fully customised legacy billing system (eCIBS) to a standardised SAP Utilities platform serving Southeast Asia’s largest electricity utility. Handling a massive customer base with significant data inconsistencies across all modules, the transformation encompassed comprehensive module implementation, revenue assurance enhancements, and advanced crisis management capabilities demonstrated during regulatory challenges.
- 10.3M Customers
- MYR 182.6B Total Assets
- 9 Years Partnership
- 17K C&I Customers
- 120K Residential Customers
- 10 Years Partnership
- 9M+ Population Served
- 17 Cities Geographic Coverage
- 9+ Years Partnership
