Business Solution Management

Enhanced application management for global system operations

RUN & CARE by cbs: As a solution and service provider, we support our customers throughout the entire life cycle, in project and operational phases.

We support the application operation of individual functions, modules and applications as well as the complete SAP system landscape. As consultants, we help to develop a sustainable support concept in the environment of global requirements and accompany its implementation. Our offers are demand-oriented: Our goal is to provide customised, scalable and flexible solutions for our customers’ SAP application operations.

Delivery Models

Experts on Demand

You usually take care of your system yourself and need occasional support? Then “Experts on Demand” is just right for you. If necessary, contact us and we will clarify together how and when we can help you.

Application Management Services

In cases where the operation of one or more SAP applications is to be outsourced, cbs offers fully comprehensive application management with service desk and incident management, problem management, change management and service request management. Our service management ensures consistently high service quality. By means of a standardized procedure within the scope of the transition, we ensure that we are familiar with both the support processes and the SAP systems of our customers and can take over the service in full within the shortest possible time.

Application Process Management

Our Application Process Managers take on the role of a process owner in your IT and are the contact person for the business department. For technical issues, we help you with Experts on Demand or Application Management Services or, in the case of projects, with our consulting services. However, this does not usually cover all tasks. Together with our Application Process Managers, process optimisations are designed and the implementation is planned. The actual implementation is monitored and set live. If necessary, parallel projects are coordinated. Where required, additional tasks are taken on.

Application Experts

Dedicated consultants for a set period of time and for a fixed number of days per week. Shortage of skilled workers and demographic change mean that more and more positions in internal IT remain unfilled. Employees leave the company and the positions cannot be filled. Within the scope of our Application Expert offer from our Business Solution Management portfolio, we offer support for this. Different SAP topic/module-related points are dealt with flexibly.

You can count on that.

There are many ways to provide these services. We focus on quality and customer satisfaction. We achieve this through:

Experience

The average SAP experience of our consultants is 15.6 years. With this background of experience, we often solve our customers’ problems at first contact. The combination of application knowledge and technology knowledge enables us to support systems that are highly customized (e.g. many user exits, Z programs).

Standards

All members of the AMS team are ITIL certified. Service Managers have ITIL Expert training. This means that we not only understand the service processes of our customers but can also support the optimization of these processes.

SAP Certified

SAP knowledge is important, but not everything. Service processes should also meet customer requirements. To check our quality requirements there, we regularly have ourselves certified by SAP. We are an “SAP-certified provider of SAP S/4HANA Solutions Operations”.

Description Format Size

Certificate: SAP Certified in SAP S/4HANA Solutions Operations pdf 69 Kb

Customer focus

Customer satisfaction is our top priority. We regularly discuss the quality of our services with our customers. It is also important to us not to stop at the SAP system boundaries, but to coordinate the necessary steps in connected systems as well.

Near-/Offshoring

Our service delivery centres in other European countries, Asia and South America not only enable us to reduce costs. They also offer access to expertise in other time zones and thus support our customers in the internationalisation of their business.

Extended Services

Application monitoring

In addition to basic monitoring solutions, cbs offers an automated solution for application monitoring. The focus is not on replacing basic monitoring, but on business-critical KPIs and the automatic generation of alerts based on customer-specific configuration.

To enable KPI measurements, cbs offers a customisable framework of reports that are installed on customers’ SAP systems and extended on customer request. The checks are carried out automatically and regular reports are sent to agreed recipients.

In coordination with the customer, cbs can react immediately to events as they occur and provide a solution with the help of its AMS team. The combination of automated application monitoring and event support by the cbs AMS team allows customers to focus on their business while ensuring stable operations.

Authorization Management

Excellence in authorization concepts and user administration. Create transparency and set up your system landscape for the future. With expertise in SAP Authorizations and Access Control.

Learn more

Test Factory

Consistent high test quality, even in regression testing, is important for system stability. However, quality often deteriorates over time. With the Test Factory and a standardized test procedure, we ensure consistent high test quality.

Archiving

Whether in preparation for an S/4HANA conversion or during ongoing operation: It makes sense to relieve the system of old data. We design your archiving procedure, implement it and take care of the operation.

Compliance

For secure and compliant operations based on the SAP Secure Operations Map, we provide comprehensive support in the areas of organization, processes, application, system and environment in risk analysis, assessment and removal/mitigation, as well as in the preparation and follow-up of internal and external audits.

Management Consulting

Are your service processes no longer optimally aligned with your company’s needs? We support you in redesigning and implementing the processes.

Based on the experience of more than 100 customer projects, our ITIL Experts provide support within the scope of our Application Management Services.

Automation

The implementation of Robotic Process Automation (RPA) is revolutionising the way companies manage their business processes. RPA makes it possible to automate recurring and time-consuming tasks. By automating these processes, companies can increase efficiency, reduce errors and save valuable working time that employees can use for more complex and strategic tasks instead. The introduction of RPA can lead to a significant reduction in costs, as it reduces the need for manual intervention and thus lowers operating costs. In addition, RPA helps to improve compliance by ensuring consistent execution of processes according to defined rules and standards.

Lifecyle Management

Lifecycle Management and SAP CALM (Cloud Application Lifecycle Management) are crucial aspects for the efficient management and maintenance of SAP solutions. SAP CALM offers a harmonised and content-driven approach for the implementation and operation of intelligent, sustainable business solutions. With SAP CALM, you can ensure the quality and performance of your business processes while guaranteeing business continuity. It enables proactive problem detection and resolution to minimise downtime. We support our customers in the introduction and optimised use of these functions provided by SAP, often at no additional cost.

Functional Coverage – Our Expertise

We offer our services for the following SAP solutions:

SAP ERP

SAP S/4HANA (On-Premise & Cloud)

SAP Human Capital Management (HCM) / SuccessFactors

SAP Global Trade Services (GTS)

SAP BI (BW, SAC, DWC)

SAP Master Data Governance (MDG)

SAP SCM (APO, IBP, EWM, TM)

SAP CALM

SAP Product Lifecycle Management (PLM)

SAP Business Technology Platform (BTP)

SAP PI, PO & CPI

Services for S/4HANA

Run your SAP Applications

Lean Pre-Study

The Lean Pre-Study is aimed at customers who do not want to conduct a large preliminary study with process analysis. The focus is on the must-do’s, technical topics and program/project planning.

Lean Conversion

Conversion as easy as an upgrade!

Lean Conversion is a procedure for customers who want to go 1:1 to S/4HANA. Only the must-do’s are implemented, coding is adapted where necessary. Innovations are carried out before or after the conversion project.

S/4HANA Backfill

The S/4 project is often a company’s largest SAP project. The challenges for internal IT are correspondingly great. But who is then responsible for the ongoing operation of the existing SAP landscape? With S/4HANA Backfill, cbs ensures that systems run error-free until they are replaced by S/4HANA and that any necessary adjustments are made.

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